Do you have questions?
Every great escape needs a solid plan—and we know you probably have a few questions before you make your move. Here you’ll find answers to the most common doubts so nothing stands in your way.
Get ready and plan your escape with total peace of mind!
THE EXPERIENCE
What is the experience about?
An immersive escape room with live actors, entirely set in a high-security prison. Your goal: escape without being caught by the guards. You’ll interact with both guards and inmates, explore cells and other prison areas, and face challenges that demand creativity, quick thinking, and courage. Don’t worry—you’ll get some outside help once you’re inside.
How long does the experience last?
75 minutes from the moment you enter the facility, including the introduction.
How many players per team?
From 2 to 8 players per team. Each team plays one game. If your group has more than 8 people, you can book multiple games to play simultaneously.
Can different groups cross paths during the experience?
No. Each game has its own unique route and set of rooms. Groups playing different games won’t interact or meet during the session.
Can I play more than once?
Absolutely! We offer three different games, each taking place in a different area of the prison, with unique sets, challenges, and actors. Complete the Prison Experience trilogy to explore the entire facility.
What does interaction with actors involve?
Prison Experience is a fully immersive escape room that includes constant roleplay. Players must take on the role of inmates and stay in character throughout the game. This is especially important in the game “Cold Shower”, where interaction with actors is frequent and essential. To fully enjoy the experience, total immersion is required. Ignoring the actors or refusing to engage with the narrative will significantly diminish the experience. If you prefer a traditional, puzzle-based escape room with no roleplay, our games might not be the best fit for you.
Is this a horror escape room?
No. We’re not a horror escape room, but there are moments of tension and occasional jump scares. If you’re looking for a completely scare-free experience, we recommend “Cold Shower”, but keep in mind it’s designed for players with plenty of escape room experience.
Is there physical contact?
Very minimal. Small gestures – like a guard placing a hand on your shoulder – may occur, always in line with the prison storyline and ambiance. There is no grabbing, restraining, pushing, or immobilizing at any point.
GENERAL INFORMATION
Do we need to arrive early?
Yes – please arrive at least 5 minutes before your scheduled time. Games begin punctually to ensure smooth operation. If you arrive late, that time will be subtracted from your game. If you’re more than 15 minutes late, your session will be canceled with no refund.
What’s the minimum age to play?
The recommended age is 15 and up, but the minimum is 12. Any group with players under 18 must include at least one adult. Groups made up only of minors will not be allowed to participate.
Do we need to wear any special clothing?
We recommend comfortable footwear and clothing that allows freedom of movement. Avoid heels, suits, or dresses.
Is the experience available in multiple languages?
Yes. All clues and in-game information are available in Spanish and English. Our actors will adapt the experience to either language as needed.
Is the game suitable for pregnant participants?
For pregnant players or those with reduced mobility, we recommend “Cold Shower” or “Takeover”, as these don’t require physical effort to enjoy the full experience. If your entire group has mobility limitations, please call us before booking so we can help you choose the right game.
Is it suitable for people with claustrophobia?
If you’re claustrophobic, we suggest playing “Takeover” or “Cold Shower”, which are the games with the most spacious rooms.
BOOKINGS
Do we need to pay in advance?
You have two options: Pay the full amount online—safe and secure. Pay a deposit online by card and the remaining balance in cash at the venue. Payments are made per group, not per player.
Can we change or cancel a booking?
You can reschedule your booking once if you notify us at least 48 hours in advance. Bookings cannot be canceled, and if the full amount was paid, no partial refunds will be issued if someone doesn’t show up.
Can we add players to an existing booking?
Yes. If the booking is fully paid, you can add more players up to a maximum of 8 per team. Additional players can pay their entry in cash upon arrival. If you only paid a deposit, the number of players can be confirmed and paid for in cash on the day of the game.
CORPORATE
GROUPS
How many people can play at once?
Up to 24 players every 75 minutes. Our prison features 3 games running simultaneously, each with a maximum of 8 players. If your group is larger than 24, you can book multiple back-to-back sessions. Feel free to contact us directly and we’ll help you plan the best setup.
What are the payment options?
Online payment or cash on site. If you’re booking on behalf of a company, you can pay online or via bank transfer by contacting us directly. An invoice can be provided upon request.
Think You Can Break Out?
Prison Experience is a first-person movie brought to life. This is a fully immersive escape room, where professional actors throw you straight into the heart of a high-security prison. For 75 unforgettable minutes, you’ll live the thrill of a cinematic prison break — as the lead character.
